Returns

At houseofthat.com we value your satisfaction and want to ensure that you are happy with your purchase. If for any reason you are not completely satisfied with your order we offer a 30-day refund and returns policy from the date of receipt. Please review the following guidelines for a smooth and hassle-free return process:

1. Eligibility:
- To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
- Some items, such as perishable goods, personalised products, and downloadable items, may not be eligible for returns. Please check the product description for any specific return exclusions.

2. Initiating a Return:
- Contact us using the Contact Us form at the bottom of our website within 14 days of receiving your order to initiate the return process.
- Provide your order number, the item(s) you wish to return, and the reason for the return.

3. Return Instructions:
- Once your return request is approved, we will provide you with detailed instructions on how to return the item.
- Please carefully follow the provided instructions to ensure that the return is processed smoothly.

4. Return Shipping:
- Items sent to us without first requesting a return will not be accepted.

5. Refund Process:
- Once we receive the returned item and verify its condition, we will process your refund.
- Refunds will be issued using the original payment method used for the purchase.

6. Exchanges:
- If you would like to exchange an item for a different size, color, or product, please contact us using the Contact Us form at the bottom of our website.
- The return shipping costs will be the responsibility of the customer.
- Exchange availability may vary based on product availability.

7. Damaged, Defective or Incorrect Items:
- If the incorrect item arrives, or arrives damaged or defective, please contact us as soon as possible after receiving the item. Please include a photo of the damaged or defective areas.
- We will arrange for a replacement or refund, including return shipping costs if applicable.

8. Returns Due to Change of Mind:
- If you simply changed your mind about the product and wish to return it, the return shipping costs will be the responsibility of the customer.

If you have any questions or concerns regarding our returns policy, please contact us using the Contact Us form at the bottom of our website.